Privacy Notice

Under this privacy notice (hereinafter the “Notice”), Deutsche Börse Commodities GmbH (hereinafter “We” or “Us”) informs you how We process your personal data. Your personal data means any information relating to you (hereinafter the “Personal Data”), such as name or contact details.

We pay special attention on the processing of Personal Data in accordance with the General Data Protection Regulation EU 2016/679 (“GDPR”) and applicable national data protection laws.

1 Controller

1.1 Our identity and contact details

We are: 

Deutsche Börse Commodities GmbH

60485 Frankfurt am Main

Deutschland

Tel. +49-(0) 69-2 11-116 70

Fax +49-(0) 69-2 11-1 20 05

E-Mail xetra-gold@deutsche-boerse.com

2 Purpose, Categories of Personal Data, Legal Basis and Retention

2.1 Categories of your Personal Data and purposes of Our processing

We process the following categories of your Personal Data for the following purposes:

2.1.1 name, address, telephone number or e-mail address if you wish to make direct contact with us, register for a newsletter or a closed user group. Which data is collected in the various entry masks depends on the individual entry fields. Mandatory information fields will be marked accordingly. All other information shall be voluntary, and

2.1.2 our web servers will only store the shortened address of your internet service provider (i.e. the shortened IP address), the name of the website from where you visit us, our websites that you retrieve, the used web browser type and the date and duration of your visit. Any relation to an individual person is not established due to the shortened IP address.

2.2 Legal basis for Our processing of your Personal Data

Our processing of your Personal Data is allowed by law. The legal basis is:

2.2.1 As to the processing of your Personal Data under Section 2.1.1: The legal basis for processing of Personal Data for personalized services is Art. 6 para. 1 lit. (b) of the GDPR permitting the processing of your Personal Data for the purposes of providing our personalized services to you.

2.3 Do you have to provide your Personal Data to Us?

The provision of your Personal Data is necessary to access the protected areas of this website which is limited to members of Our customer groups, to make direct contact with us, or to receive a newsletter. This means that you are obliged to provide your Personal Data to Us as part of a user registration process when making use of these options. Such Personal Data remain under your control at all times via the “My Profile” facility. Your user account can be viewed or modified at any time by you, the account owner.

The consequences if you do not provide your Personal Data to Us are that the respective service offered may no longer be available.

2.4 Do We make automated decisions on you?

We do not make any automated decisions solely on automatic processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

2.5 Retention periods

The period for which your Personal Data will be stored by Us is shown in the table below:

Personal Data       Retention Period
Name, address, telephone number or e-mail addressAs long necessary to carry out Our relationship with you.
Shortened IP addressThe shortened IP address will then be deleted without delay as soon as it is no longer required.

3 Transfer of Personal Data to Third Parties

We will not transfer your Personal Data to third parties except such transfer is permitted by law or you have explicitly consented to the transfer.

We may transfer your Personal Data to public authorities where this is required by the applicable law (e.g. the German Stock Exchange Act (Börsengesetz) or the German Securities Trading Act (Wertpapierhandelsgesetz)). A transfer of your Personal Data is also permitted if there is a suspicion of a criminal offence or the abuse of the services offered on Our website. In this event, we shall be entitled to transfer your Personal Data to the criminal prosecution authority.

Otherwise, your personal data will be stored exclusively in our database and on our servers, or on those of our commissioned data processing providers. We will only share your Personal Data with other controllers for their own purposes such as cooperation or advertising partners under the condition that you explicitly and voluntarily agreed to such transfer of your Personal Data; in this case, we will obtain your consent separately from this Notice.

4 Cookies

We use two types of cookies to provide a pleasant online experience with our website: technically required cookies, without which the functionality of our website would be limited, and optional cookies to enhance user-friendliness. It is important to us that users can easily access the information provided by us. We therefore strive to continuously improve and develop our website. Cookies help us achieve this objective.
At the same time, the protection of your privacy is of utmost importance to us. We handle personal data very carefully and would therefore like to inform you in detail which cookies we use for which purpose.

Required Cookies
These cookies are necessary to ensure the smooth functioning of this website (e.g. session cookies, cookie to store the selected cookie preferences, etc.). These required cookies can therefore not be deactivated.

Optional cookies
Functional cookies are used to ensure the smooth functioning of all tools on the website. The entire and proper function of the website is available to the user only with the use of functional cookies. The use of analysis cookies serves the ongoing quality improvement of this website and its content. By using them, we aim to maximise user satisfaction. Cookies for Matomo also serve this purpose.
Cookies for YouTube register a unique ID to store statistics on the YouTube videos viewed by the user and to estimate user bandwidth on pages with embedded YouTube videos.

You may disable optional cookies at any time. It should, however, be noted that if you refuse the use of cookies you may not be able to view the entire content of our website.

5. Your Rights

Under applicable data protection laws, you have rights

•    of access to, rectification of, and/or erasure of your Personal Data;

•    to restrict or object to its processing;

•    to tell Us that you do not wish to receive marketing information; and

•    (in some circumstances) to require certain of your Personal Data to be transferred to you or a third party, which you can exercise by contacting Us at the details set out at the beginning of this Notice.

To the extent Our processing of your Personal Data is based on your consent, you also have the right to withdraw your consent, without affecting the lawfulness of Our processing based on your consent before its withdrawal.

To exercise your rights, you can contact Us as set out in Section 1.1 above. You can also lodge a complaint about Our processing of your Personal Data with a data protection authority.

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Do you have questions? We have the answers. Contact us here: 9 a.m.–6 p.m. CET

+49-(0) 69-2 11-1 16 70

xetra-gold@deutsche-boerse.com

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